LIVELY Shipping & Returns Policy
When will I be charged for my order?
All orders are charged at the time of checkout. Our systems do not save your payment details past the checkout point for security purposes.
How much is shipping?
Domestic shipping is free for orders $75 and over net of any discounts applied. If you need to return your order, the shipping is on us. We offer priority and overnight shipping via USPS or FedEx for a fee.
Unfortunately, we cannot offer free shipping to U.S. territories at this time.
What carrier do you use?
We partner with USPS and FedEx to get your LIVELY pieces to you!
For orders with free shipping, USPS Priority.
How long will it take for me to receive my LIVELY pieces?
Please reference our FAQ Page for updates on processing and shipping times.
Once your order is placed, you’ll receive an email confirming we have received it. At this time, we are experiencing delays in order processing due to COVID-19 and technological difficulties with our warehouse transition. Orders are currently taking between 3-5 business days to complete processing. We are working hard to get your order to you as quickly as possible and we appreciate your patience!
For orders placed within the continental United States, with Free Shipping will be sent with USPS Priority. Shipments are usually delivered within 3-4 business days after it leaves our warehouse. If your shipment is being delivered outside of the continental United States, please allow for additional shipping time.
Expedited shipping options are available for a fee for you babes who just can’t wait to get your LIVELY product. All expedited orders (FedEx 2day, USPS Express & FedEx Standard Overnight) placed prior to 11am EST Monday-Friday will be shipped out the same day. Any orders placed on a weekend (Saturday, Sunday) or a holiday will ship the following business day.
Please note that we cannot guarantee ship time to Hawaii, Alaska or to APO, DPO, and FPO addresses located outside of the United States.
For fragrance orders, please note fragrance purchases cannot be expedited and must be shipped ground. Orders placed via ground are usually delivered within 7-10 business days. Due to ground-only shipping requirements, we cannot ship to Hawaii, Alaska, U.S. Territories, APO, DPO, or FPO addresses located outside of the 48 contiguous United States.
Do you ship internationally?
We currently only ship to the United States. If you live anywhere outside of the United States, we recommend checking out our collection with Nordstrom, as they do offer international shipping options. Some LIVELY customers also recommend using a freight forwarder, like HopShopGo. Please note that HopShopGo and LIVELY are not directly affiliated. Any customer service inquiries for HopShopGo orders should be directed toward HopShopGo. If you place an order using a forwarder and need your items to ship in one consolidated package, we recommend contacting the forwarder to request that they hold the shipment until all of your items have been packaged together in one shipment if you have any pre-order items.
Additionally, all international sales are considered final as we cannot accept international returns at this time.
If you place an order using a forwarder and have pre-order items, we recommend contacting the forwarder to ensure your items ship in one consolidated package to avoid additional charges.
Returns
To initiate your return or exchange, visit returns.wearlively.com
What’s your return policy?
Want to return? No problem, shipping back your order will only take a moment!
We offer free return shipping in the US for all orders.
- All return merchandise must be returned within 30 days of receipt, unworn, undamaged, & unwashed with all LIVELY tags attached. For health and safety reasons, we don’t accept returns on undies or bodysuits. All swimsuits and swim bottoms must be returned with the hygienic liner attached and untampered with. Eau de parfum is final sale. Roller balls and candles are both eligible for return.
- If something doesn’t work out, visit returns.wearlively.com to initiate your return and use the generated shipping label to package your item(s). Return shipping is via the US Postal Service and your return can be dropped at any post office location.
- Make sure to print and attach the LIVELY return label. We cannot process your return if you do not use a LIVELY return label on your box. Our return label includes specific information that allows us to process your return quickly and ensure you receive any refunds due. .
- Please note that all international sales are considered final as we cannot accept international returns at this time. We do not refund order shipping costs.
- LIVELY is not responsible for missing return packages. We recommend getting a receipt for your return drop-off as proof of return postage.
Please note that these items are not eligible for return and will not receive a refund:
- Any merchandise marked FINAL SALE.
- Any undies; all undies and bodysuits are FINAL SALE.
- Damaged merchandise cannot be returned, you will be charged the full amount for these.
WHAT IF I NEED TO RETURN A GIFT?*
Got a gift but want something different? We got you! Just shoot us a note at [email protected] and let us know you'll be returning a gift. Please make sure your items are new, unwashed, and with tags attached and we can issue you a store credit upon receipt of the returned pieces. Can’t wait to see what you pick next!
How do I know if an item is considered final sale?
Final sale items are noted in the “Style Notes” section of the item’s product description page.
What does it mean when an item is removed from my return?
When an item is removed from your return, this typically means that it has been deemed ineligible for a refund by the returns team. Ineligible items can range from being worn, laundered, or perfumed to missing tags or hygienic liners.
Do I need to return my free gift with purchase?
Nope! It’s all yours.
Exchanges
Need another size? Looking for a different fit? We’ve got you covered with exchanges! To start an exchange, visit returns.wearlively.com
IF I EXCHANGE ONE OF MY ITEMS FROM A BUNDLE, WILL I STILL GET THAT DISCOUNT IF I ORDER A NEW ITEM?
Absolutely! We understand that finding the right fit is important so your bundle discount will be honored when you place an exchange!
How long does it take for an exchange to process?
Exchanges can take up to 5-10 business days from when we receive your return item(s).
Did we miss anything?
If you have any additional questions or concerns about shipping, please reach out to [email protected].