Privacy Policy

Last Updated: 06.22.2023

Intimates Online, Inc (“we,” “us,” or “our”) is concerned about privacy issues and wants you to be familiar with how we collect, use and disclose information. This Privacy Policy describes our practices in connection with information that we collect through the website owned or operated by us from which you are accessing this Privacy Policy (the “Site”) and/or retail stores owned and operated by us (“Company Stores”). By providing Personal Information to us, you agree to the terms and conditions of this Privacy Policy.

This Privacy Policy does not apply to information that you may provide to us, or that we may obtain, other than through our Site or the Company Stores. In addition, to the extent that you submit any Personal Information to any third party (for example, via a third-party software application or service that is included in the Site, such as Facebook or our e-giftcard provider), the third party's collection, use and disclosure of such information may be governed by its privacy policy, and not by our Privacy Policy.

PERSONAL INFORMATION
What Categories of Personal Information Do We Collect?

We may collect Personal Information when you visit our Site.

“Personal Information” is information that can be reasonably linked to an identifiable individual, such as:

  • Name
  • Postal address (including billing and shipping addresses)
  • Telephone number
  • Email address
  • Social media username
  • Birthday
  • Credit and/or debit card information
  • Information about your purchases
  • Other information, such as your size and your interests, when you voluntarily provide this information to us

 

Categories of Personal Information we collect may include:

  1. identifiers such as a real name, alias, postal address, unique personal identifier, online identifier, Internet Protocol address, email address, account name, or other similar identifiers;
  2. signature, physical characteristics or description, telephone number, state identification card number, credit card number or debit card number;
  3. products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies;
  4. Internet or other electronic network activity information, including, but not limited to, browsing history, search history, and information regarding your interaction with an Internet Web site, application, or advertisement;
  5. geolocation data;
  6. audio, electronic or similar information;
  7. inferences drawn from any of the information identified above to create a profile about you reflecting your preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes; or
  8. if you participate in our Ambassador program, your social media username, information and content from your social media posts, and information regarding purchases made using the Ambassador code that we have assigned to you.

 

How do we collect Personal Information from you?

We collect Personal information through the Site when you participate in various opportunities provided through the Site or at a Company Store, for example:

  • When you make a purchase through the Site or at a Company Store,
  • When you contact us through the Site,
  • When you sign up for our communications, and
  • When you participate in a contest, promotion, sweepstakes, survey or other promotion through the Site or at a Company Store.

 

How do we use your Personal Information?
We may use Personal Information:

  • to respond to your inquiries and fulfill your requests, such as to respond to your questions.
  • to complete and fulfill your purchase, for example, to process your payments, have your order delivered to you, communicate with you regarding your purchase and provide you with related customer service.
  • to allow you to purchase items in your shopping cart that may be from this Site or from one of our other websites.
  • to allow you to purchase items at our Company Stores.
  • to send you important information regarding the Site, changes to our terms, conditions, and policies and/or other administrative information, including communications regarding your orders.
  • to tell you about products, programs, services and promotions that we believe may be of interest to you.
  • to personalize your experience on the Site or Company Stores by presenting products and offers tailored to you.
  • to send you text messages for purposes of telling you about products, programs, services and promotions that we believe may be of interest to you, informing you about the status of orders, shipments, returns and other transactions, and to provide customer service, including access to a personal stylist.
  • to allow you to send messages to a friend through the Site. By using this functionality, you are telling us that you are entitled to use and provide us with your friend's name and email address. We will not use your friend's Personal Information for any other purpose other than to allow the email to be sent, unless your friend consents.
  • to allow you to participate in sweepstakes, contests, surveys and similar promotions (collectively, “Promotions”) and to administer these Promotions. Some Promotions have additional rules, which could contain additional information about how we use your Personal Information, so we suggest that you read these rules carefully.
  • for our internal business purposes, such as data analysis, audits, developing new products, enhancing our website, improving our services, identifying usage trends and determining the effectiveness of our promotional campaigns.
  • for providing you with rewards and administering our rewards programs.
  • for purposes of administering our Ambassador program or similar promotional programs, including by using your social medial username and information and content from your social media posts for purposes of promoting our company, brand and products, which we will only do after obtaining your permission.
  • as we believe to be necessary or appropriate (a) under applicable law, including laws outside your country of residence; (b) to comply with legal process; (c) to respond to requests from public and government authorities including public and government authorities outside your country of residence; (d) to enforce our terms and conditions (including to collect money owed to us); (e) to protect our operations or those of any of our affiliates; (f) to protect our rights, privacy, safety or property, and/or that of our affiliates, you or others; and (g) to allow us to pursue available remedies or limit the damages that we may sustain.

 

We may also aggregate Personal Information so that the aggregated information does not personally identify you or any other user of the Site, such as by using Personal Information to calculate the percentage of our users who have a particular telephone area code.

In some instances, we may combine Personal Information with information that cannot, by itself, be reasonably linked to you. If we combine any Personal Information with other information, we will treat the combined information as Personal Information as long as it is combined.

 

How Is Personal Information Disclosed?

Your Personal Information may be disclosed:

  • to our affiliates, such as Wacoal America, Inc., so that they can use the Personal Information for the purposes described in this Privacy Policy. Intimates Online, Inc is responsible for the management of the jointly-used Personal Information.
  • to our third-party service providers who provide services such as website hosting, data analysis, payment processing, order fulfillment, infrastructure provision, IT services, customer service, email delivery services, credit card processing, auditing services, targeted pop-ups on the Site (regarding sales, limited inventory, abandoned cart emails, etc.), and other similar services so that they can provide services.
  • by you, on message boards, chat functionality, profile pages, review pages and blogs and other services to which you are able to post information and materials (such as reviews of our products). Please note that any information you post or disclose through these services will become public information, and may be available to visitors to the Site and to the general public. We urge you to be very careful when deciding to disclose your Personal Information, or any other information, on the Site. In particular, we ask that you not disclose any sensitive Personal Information (e.g., information related to racial or ethnic origin, political opinions, religion or other beliefs, health, criminal background or trade union membership) on the Site.
  • to third-party sponsors of Promotions. Again, remember that the rules of a Promotion could allow us to disclose your Personal Information in other ways. Read any Promotion rules carefully.
  • to a third party in the event of any reorganization, merger, sale, joint venture, assignment, transfer or other disposition of all or any portion of our business, assets or stock (including in connection with any bankruptcy or similar proceedings).
  • as we believe to be necessary or appropriate (a) under applicable law, including laws outside your country of residence; (b) to comply with legal process; (c) to respond to requests from public and government authorities including public and government authorities outside your country of residence; (d) to enforce our terms and conditions (including to collect money owed to us); (e) to protect our operations or those of any of our affiliates; (f) to protect our rights, privacy, safety or property, and/or that of our affiliates, you or others; and (g) to allow us to pursue available remedies or limit the damages that we may sustain.

 

We have not sold and will not sell your Personal Information.

We may disclose Personal Information in the following categories for a business purpose:

  1. identifiers such as a real name, alias, postal address, unique personal identifier, online identifier, Internet Protocol address, email address, account name, or other similar identifiers;
  2. signature, physical characteristics or description, telephone number, state identification card number, credit card number or debit card number;
  3. products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies;
  4. Internet or other electronic network activity information, including, but not limited to, browsing history, search history, and information regarding your interaction with an Internet Web site, application, or advertisement;
  5. geolocation data;
  6. audio, electronic or similar information; or
  7. inferences drawn from any of the information identified above to create a profile about you reflecting your preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes.

 

INFORMATION COLLECTED AUTOMATICALLY

When you visit the Site, we collect certain information automatically, including:

  • Through your browser: We and our third party service providers may collect certain information that is collected by most browsers, such as your Media Access Control (MAC) address, computer type (Windows or Macintosh), screen resolution, operating system version and Internet browser type and version.
  • Using cookies: We and our third party service providers may use "cookies" on the Site. Cookies allow a web server to transfer data to a computer for recordkeeping and other purposes. We use cookies and other technologies to, among other things, better serve you with more tailored information and facilitate your ongoing access to and use of the Site. If you do not want information collected through the use of cookies, there is a simple procedure in most browsers that allows you to decline the use of cookies. To learn more about cookies, please visit http://www.allaboutcookies.org/.Please be aware that if you choose to decline the use of cookies, all of the features, functionality and promotions available on and through the Site may not be available to you.
  • Using pixel tags and other technologies: We and our third party service providers may also use pixel tags, web beacons, clear GIFs or similar means in connection with some Site pages and HTML-formatted email messages to, among other things, track the actions of Site users and email recipients, measure the success of our marketing campaigns and compile statistics about Site usage and response rates. When you visit our Site, log in, register or open an email, cookies, ad beacons, and similar technologies may be used by our online data partners or vendors to associate these activities with information they or others have about you, including your email address. We (or service providers on our behalf) may then send communications and marketing to these email addresses. You may opt out of receiving this advertising by visiting https://app.retention.com/optout.
  • Microsoft Clarity: We use Microsoft Clarity to help us understand how you use and interact with our website through behavioral metrics, heatmaps, and session replay so that we can improve our products/services and optimize our site. Microsoft Clarity uses cookies and other tracking technology to capture the interactions on our website such as how the page has rendered and what interactions users undertake such as mouse movements, clicks, scrolls, etc. As we have implemented it, Microsoft Clarity collects only non-personal information about how users interact with our website, such as the pages visited and the actions taken and any text input is masked. In connection with this activity Microsoft creates a unique identifier for each user that it may combine with other information and use for its own purposes, including advertising. For more information about how Microsoft collects and uses your data, visit the Microsoft Privacy Statement. You can opt-out of Microsoft Clarity tracking by disabling cookies in your web browser. Please be aware that if you choose to decline the use of cookies, all of the features, functionality and promotions available on and through the Site may not be available to you.

 

IP ADDRESSES

What is an IP Address?
Your "IP Address" is a number that is automatically assigned to the computer that you are using by your Internet Service Provider (ISP).

How do we collect IP Addresses?
An IP Address is identified and logged automatically in our server log files whenever a user visits the Site, along with the time of the visit and the page(s) that were visited. Collecting IP Addresses is standard practice on the Internet and is done automatically by many web sites.

How do we use and disclose IP Addresses?
We may use IP addresses for purposes such as calculating Site usage levels, helping diagnose server problems, customizing Site content and Promotions, directing you to appropriate areas of the Site and assisting you in finding physical stores near you, tracking and analyzing user behavior on the Site, and administering the Site. We may also use and disclose IP Addresses for all the purposes for which we use and disclose Personal Information. Please note that we treat IP Addresses, server log files and related information as Non-Personal Information, except where we are required to do otherwise under applicable law.

 

THIRD PARTY SITES

This Privacy Policy does not address, and we are not responsible for, the privacy, information or other practices of any third parties, including any third party operating any site to which this Site contains a link. The inclusion of a link on the Site does not imply endorsement of the linked site by us or by our affiliates.

THIRD PARTY ADVERTISERS

We may use third-party advertising companies to serve ads when you visit our Site. These companies may use information about your visit to this Site in order to provide advertisements about goods and services that may be of interest to you. In the course of serving advertisements to this Site, these companies may place or recognize a unique cookie on your browser. If you would like more information about this practice and to know your choices about not having this information used by these companies, please visit this site.

Rakuten Advertising may collect personal information when you interact with our digital property, including IP addresses, digital identifiers, information about your web browsing and app usage and how you interact with our properties and ads for a variety of purposes, such as personalization of offers or advertisements, analytics about how you engage with websites or ads and other commercial purposes. For more information about the collection, use and sale of your personal data and your rights, please use the below links.
Privacy policy: https://go.rakutenadvertising.com/hubfs/Services-Privacy-Policy-English.pdf
Your rights: https://rakutenadvertising.com/legal-notices/services-privacy-rights-request-form/

TARGETED ADVERTISING

We use our own cookies in coordination with service providers to help determine which of our ads are shown to you on other websites. If you do not wish us to set cookies on your browser, you may block cookies by adjusting your browser settings. Please be aware that if you choose to decline the use of cookies, all of the features, functionality and promotions available on and through the Site may not be available to you. We may also work with third-party companies that use their tracking technologies (including cookies and pixel tags) on our websites in order to provide tailored advertisements on our behalf and on behalf of other advertisers across the Internet. These companies may collect information about your activity on our Sites and third-party sites and your interaction with our advertising and other communications and use this information to determine which ads you see on third-party websites and applications. For information about how to opt out of receiving behavioral advertisements from our advertising partners, click here or click here. We also may share cryptographic hashes of personal information with third parties that operate advertising networks, such as Google, Facebook and Pinterest, for purposes of targeting our advertising campaigns to you on those networks or excluding you from such campaigns. Such third parties may be able to associate the hashed data we provide them with personal information that they’ve already collected about you.

DO NOT TRACK SIGNALS

We do not respond to “do not track” signals or other mechanisms that provide consumers the ability to exercise choice regarding the collection of personally identifiable information about an individual consumer’s online activities over time and across third-party Web sites or online services.

SECURITY

Your Personal Information will be maintained on our servers or the servers of our service providers and will be accessible by our authorized employees, representatives and service providers who require access in connection with their job responsibilities. We implement and maintain reasonable organizational, technical and administrative security procedures and practices that are appropriate to the nature of the Personal Information we collect. Unfortunately, no data transmission over the Internet or data storage system can be guaranteed to be 100% secure. Please do not send us sensitive information through email. If you have reason to believe that your interaction with us is no longer secure (for example, if you feel that the security of any account you might have with us has been compromised), please immediately notify us of the problem by contacting us in accordance with the "Contacting Us" section below.

CHOICES AND ACCESS

What are your choices regarding our use of your Personal Information?

If you no longer want to receive marketing-related emails from us and our affiliates, including Wacoal America, Inc. on a going-forward basis, you may opt-out of receiving these marketing-related emails by either:

  • following the unsubscribe instructions located at the bottom of any such email that you receive; or
  • updating your user preferences in the "My Account" section of the Site

We will try to comply with your request(s) as soon as reasonably practicable. Please note that if you do opt-out of receiving marketing-related messages from us, we may still send you important administrative messages, including communications regarding your orders, and you cannot opt-out from receiving administrative messages.

How can you access your Personal Information?

If you would like to review, correct, change, update, suppress or otherwise limit our use of your Personal Information that has been previously provided to us, you may do so by updating your user preferences in the “My Account” section of our website or by calling us at 1-855-532-2810. For your protection, we may need to verify your identity before implementing your request by asking you to reconfirm information we have already collected to be sure that the request is authorized.

In your request, please make clear what information you would like to access or have changed, whether you would like to have your Personal Information suppressed from our database or otherwise let us know what limitations you would like to put on our use of your Personal Information. We will try to comply with your request as soon as reasonably practicable, subject to applicable laws. However, please be aware that we may need to retain certain information for recordkeeping purposes, and there may also be residual information that will remain in our databases and other records.

RETENTION PERIOD

We will retain your Personal Information for the period necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or allowed by law.

USE OF SITE BY CHILDREN

The Site is not directed to individuals under the age of thirteen (13), and we request that these individuals do not provide Personal Information through the Site.

CROSS-BORDER TRANSFER

By using the Site and submitting any Personal Information, you agree to the transfer of Personal Information to our service providers (including affiliates acting in this capacity) in other countries, such as the United States, which may provide a different level of data security than your country of residence.

UPDATES TO THIS PRIVACY POLICY

We may change this Privacy Policy. Please take a look at the "Last Updated" legend at the top of this page to see when this Privacy Policy was last revised. Any changes to this Privacy Policy will become effective when we post the revised Privacy Policy on the Site. Your use of the Site following these changes means that you accept the revised Privacy Policy.

CONTACTING US

If you have any questions about this Privacy Policy, please contact us by email at [email protected].

CALIFORNIA CONSUMER PRIVACY ACT

Under the California Consumer Privacy Act (the “CCPA”), residents of California who use our Site have certain rights, including:

  • The right to request that we disclose to you:
    • the categories of Personal Information we have collected about you;
    • the categories of sources from which the Personal Information is collected;
    • the business or commercial purpose for collecting or selling Personal Information;
    • the categories of third parties with whom we share Personal Information;
    • the specific pieces of Personal Information we have collected about you;
    • the categories of Personal Information about you that we have sold during the preceding 12 months*;
    • the categories of third parties to whom your Personal Information was sold, by category or categories of Personal Information for each third party to whom your Personal Information was sold*; and
      • the categories of Personal Information we have disclosed about you for a business
    • purpose during the preceding 12 months.
    *Although you have the right to request this information, we do not sell your Personal Information.
  • The right not to be discriminated against because you exercise any of your rights under the CCPA, including, but not limited to, by:
    • denying you goods or services;
    • charging you different prices or rates for goods or services, including through the use of discounts or other benefits or imposing penalties;
    • providing you with a different level or quality of goods or services; or
    • suggesting that you will receive a different price or rate for goods or services or a different level or quality of goods or services.
  • The right to request the deletion of your Personal Information.
  • If you would like to make a request under the CCPA, please click here or call the toll-free number provided in the section above entitled “How can you access your Personal Information?”